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Concerns or Complaints

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IF YOU HAVE ANY CONCERNS OR COMPLAINTS ABOUT THE QUALITY OF SERVICE, FACILITY, OR STAFF AT THE CHILDREN’S PLACE, please contact David Matson, President & CEO.  David may be contacted by phone, email, or mail.  Your complaint may remain anonymous, but it would be most helpful if contact information was received so that we may follow-up with any additional questions or information on resolution.

 

 

Report complaints to The Children’s Place as follows:
Ann Thomas, President & CEO
2 E. 59th Street, Kansas City  MO  64113
Ph: 816-363-1898 Fax: 816 – 363-0706
Email: thomasa@tcpkc.org

If you are not satisfied with response from our agency, you may also contact The Joint Commission – the accreditation agency for The Children’s Place.

The Joint Commission:
The Joint Commission uses information from a variety of sources to improve the quality and safety of care in the more than 18,000 health care organizations it accredits and certifies. Information about health care organizations often comes in the form of complaints from patients, their families, government agencies, the public, as well as from an organization’s own staff, and information from the media. The Joint Commission’s Office of Quality Monitoring evaluates each complaint that relates to safety and quality of care issues, such as patient rights, care of patients, safety, staffing, infection control, medication use and security.

Individuals reporting a complaint may remain anonymous. However, providing a name and contact information enables The Joint Commission to inform the individual about the actions taken in response to the complaint, and allows The Joint Commission to contact them should additional information be needed. In addition, Joint Commission policy requires that no accredited or certified organization take retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.

Report complaints to The Joint Commission online, by e-mail, fax or regular mail:
On-line:  www.jointcommission.org
E-mail:   complaint@jointcommission.org
Fax:       Office of Quality Monitoring, (630) 792-Mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd., Oakbrook Terrace, IL  60181

Summarize the issue in no more than two pages and provide the name, street address, city and state of the accredited health care organization.